Politica de Confidentialitate

09 Oct



Hotel Minerva & Restaurant Nan Jing

Minerva 92 (the "Company") is a Romanian legal entity, headquartered in Bucharest, Gheorghe Manu street no. 2-4, District 1, Bucharest. The company knows how important privacy is for our customers and strives to explain clearly how we collect, use, disclose, transfer and store your personal information. This Privacy Policy applies to devices, websites managed by us and relating to our services and products (named below "Services"). This Privacy Policy applies whether you use a computer, mobile phone, tablet, or other smart device to access our Services. We inform you that we are taking steps to store and process your personal data in a safe and secure manner, in accordance with applicable law.
Below you will find the main information included in our Privacy Policy.

The information we collect

We collect the information you provide directly to us. The Company will not collect and process any personal data from you when you visit the company's webpage / pages. All information are collected only if they are provided by you voluntarily for the purpose of concluding a contract.
If you order / reserve a product or a paid service from us, we will request your name, contact information, delivery and billing addresses, email address, phone number, and credit card information for processing your reservation.
We inform you that the data required by the booking / order form, arrival and departure notification cards in the tourist accommodation unit are the minimum data necessary to satisfy the legal requirements for the preparation of the offer, the contract and the invoice, as well as the fulfillment of your request / performance of the contract.
You can execute at any time the following rights: the right to be informed, the right of access, the right of rectification, the right to delete, the right to restrict the processing, the right to data portability, the right of opposition. We inform you that your personal data is used for the purposes mentioned above.
Our object of activity can not be carried out without the processing of these data for the purposes mentioned above. If you do not agree, please do not submit your request for service / delivery products.

Retrieving data

Storage term of these data is in accordance with the legal requests, including the identification in the event of legal disputes.
We will not retain your personal data for a longer period than required for the purpose for which it was collected. This means that the data will be destroyed or removed from our systems when they are no longer needed.
We take the necessary steps to ensure that your information is processed and retained on the basis of the following logic:
1. at least while the information is used to provide you with a service;
2. according with the requirements of a law, a contract or legal obligations;
3. as long as the data are necessary for the purpose for which they were collected; as long as necessary under the provisions of any contract and any applicable law; for identification in the event of legal disputes; for statistical purposes, when they are subject to appropriate protection.

We will use the information we collect for the following purposes:
• to provide a service requested by you;
• to ensure your access and protection regarding your accommodations;
• to deliver the products you ordered;
• to keep internal records specific to accommodation and catering services;
for other purposes, with your own separate consent. We may also want your consent for other information or notify you separately about how we collect your personal information in a manner not described in this Privacy Policy, depending on the requirements of some additional services. If necessary, in this case, you may at any time withdraw your consent to the processing of your personal data. We inform you that this withdrawal will not affect the lawfulness of your data processing, which was done before this request.

Use your information

The company processes personal data for the purposes described above. The legal basis of the Company to process personal data includes processes that: are necessary for the execution of the contract between you and Company. These are required to comply with legal requirements (for example, to comply with existing accounting rules and make disclosure mandatory to legal authorities) or necessary for the legitimate interests of the Company (for example, to manage the relationship between you and us and to ensure the protection of the Company's or Clients' patrimony

Sharing your information

We may disclose your internal information within the company or relevant teams, such as, without limitation, our customer relationship team, legal team, financial team, sales team, technical support team. If you choose to pay with the credit card the price of our services / products, your personal data will be transferred to the card payment service provider.
We may also disclose your information to the following entities only to the extent necessary to perform the Services / Deliveries of Products:
• Business Partners. We can also share your information with trusted business partners, including, but not limited to, wireless network operators and resellers. These entities are required to ensure the security of your information by legal and contractual stipulations, these entities have a limited capacity to use your information for purposes other than providing us with services.
Other parties, when this is required by law or as is necessary to protect our Services. There may be situations in which we disclose your information to other parties: to comply with the law or as a response to a binding legal process (such as a search warrant or court order); to verify or ensure compliance with the policies governing our Services; and to protect the rights, property or safety of the Company or its customers.
• Other parties with your consent or your indication. In addition to the disclosures described in this Privacy Policy, we may share information about you with third parties that you consent separately or request to make such sharing, as the case may be. In this case, you may withdraw your agreement at any time without the withdrawal of the Agreement compromising the lawfulness of the processing performed prior to such withdrawal.

Maintaining the security of your information

We take care of your data protection and implement appropriate physical and technical measures to protect the information we collect about the services. However, please note that while we take reasonable steps to protect your information from the Company, no website, no internet transmission, no computer and no wireless connection are completely secure.

International data transfer

Using our Services will involve the transfer, storage and processing of your personal information outside your country of residence to countries within the European Economic Area, in which the data protection legislation is as comprehensive as in your country. We will take appropriate action, in accordance with the laws in force, to ensure that personal information remains protected.

Your rights

You have the right to request details about the information we e collect and to ask us to correct the inaccuracies of this information, to object or to demand processing restriction, to request the access, removal or portability of your information.
We will provide you with information free of charge about the action taken on such a request within one month of receipt of the application. This period may be extended by two months when necessary, taking into account the complexity and the number of applications. We will inform you of any such extension, within one month of receipt of the request, giving the reasons for the delay. If you have made an electronic application, the information is provided in electronic format where possible, unless you request another format.
You can lodge a complaint with the Romanian supervisory authority and introduce a legal remedy.
If we have reasonable doubts about the identity of the individual submitting the above request, we may be required to provide additional information necessary to confirm the identity of the data subject.

Under applicable law, we may refuse to process requests that are unreasonably repeated, require a disproportionate technical effort, jeopardize the confidentiality of others, are extremely impractical or require access requests not required by local law. If your claims are manifestly unfounded or excessive, especially because of their repetitive nature, we will be able to charge a reasonable fee, taking into account the administrative costs of providing the information or communication, or taking the required measures, or to decline to respond to the request.
If you would like to request access to your information, or if you have questions about the privacy policy, please contact us at gdpr@minerva.ro. If you have questions about the security of your personal data, you can send it to DPO MIHAI LAURA, dpo@minerva.ro, phone 0726996600.
If you are requesting deletion of your personal information, you understand that you may not be able to access or use the Company Services and that the remaining personal information may continue to exist for some time in Company records and archives in accordance with applicable laws but that the Company will not use this information for commercial purposes. You understand that, although you are requesting deletion, the Company reserves the right to retain your personal information or a relevant part of it in accordance with the "Data Retaining" section and the laws in force. The Company may suspend, limit or terminate your access to the Website due to a violation of the Terms of Use when this is necessary to protect the rights, property or safety of the Company or any of our business partners, employees or customers.

Contact Us

It is also important to check your Privacy Policy updates frequently. The latest version of the Privacy Policy will always be available here. You can check the "effective date" posted at the top to find out when the last update of the Privacy Policy occurred.
If you have any questions, please contact us at: Bucharest, Gheorghe Manu Street no. 2-4, District 1, Personal Data Officer - Mihai Laura, dpo@minerva.ro, phone 0726996600. Also, if you wish to exercise your right of access, modification, deletion / removal, objection, restriction of processing or portability, or if you want to contact us, you can use the address gdpr@minerva.ro
You can file a complaint at the National Supervisory Authority for Personal Data Processing if you believe that processing your personal data is a violation of applicable law. You can find details about the Romanian supervisory authority on its website www.dataprotection.ro

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